Privacy Policy

1. Confidentiality Guarantees

• BNN Astrosage guarantees absolute confidentiality of our members' identity, birth details, and any forecasts made using those details to the maximum extent possible under legal and security frameworks.
• We guarantee that no direct or indirect use will be made of any information revealed in your predictions, except for the explicit purpose of generating and communicating your astrological charts and insights back to you.
• We do not sell or rent your personally identifiable information to anyone.

2. Information Collection

A. Registration Data

During membership registration, BNN Astrosage collects personal information including your name, gender, birth information, email address, and your place of birth and residence. This information is critical to calculate your accurate horoscope and planetary positions.

B. Log Files, IP Addresses & Cookies

When you interact with the BNN sanctuary, we may collect non-personal action data. This includes IP addresses to diagnose server issues and to determine your country, demographic data (such as global traffic origin), browser types, and screen resolutions. This data is used to keep the sanctuary running, to understand which pages are useful, and to show prices in your own currency.

C. Pages You Visit, and Linking Them to Your Account

We record which pages are opened on this site, along with the country and city your connection reports, so we can see which pages help people. While you are not signed in, this is kept against a random identifier stored by your browser — it carries no name, email, or phone number.

If you create an account, we link that identifier to it, so we can see which pages you read before joining. We use this to understand how people find us and what they find useful. We do not sell it, and we do not share it with anyone else.

We cannot read your browsing on other websites, your browser history, or anything stored by any site other than this one. No website can.

D. Phone Numbers and Messages

If you give us a mobile number on one of our free tools, we store it together with the exact wording you agreed to and the time you agreed. We only send messages if you ticked the box asking for them, and you can stop at any time by replying STOP or emailing support@bnnastrosage.com. Giving a number is never required to use anything on this site.

E. Advertising Cookies and Your Choice

We use Meta and Google advertising tags to measure whether our ads reach people who find us useful. If our system can tell you are in the UK, the EU, or the EEA, these are not loaded at all unless you accept them — a notice appears on your first visit, and choosing “No thanks” is as easy as accepting. Nothing about the site changes if you decline. Elsewhere these tags load as part of normal site measurement; you can block them with any browser setting or ad blocker.

3. Purpose & Usage

The information collected may be used for:

• Providing a personalized browsing and reading experience.
• Internal research and analysis to improve our predictive algorithms and content.
• Facilitating secure session management through encrypted cookies.
• Compliance with statutory or legal obligations.

4. Security Safeguards

We follow rigorous industry standards, technical measures, and procedural protocols to protect against unauthorized access. BNN Astrosage does not collect or store payment information directly on our website; all financial transactions are processed securely by world-class third-party payment gateways.

5. Data Deletion & Rights

You can delete your account yourself at any time, on the website or in our Android app, from Account → Delete Account. You type DELETE, we email you a link, and pressing the button on the page that link opens deletes your account straight away. If you cannot sign in, email support@bnnastrosage.com from the address on your account with the subject “Delete my account”, and we will delete it within 30 days.

Deleting your account removes your sign-in, birth details and saved charts, questions, readings and chats, credits, any plan, referral earnings not yet paid to you, and our records of emails we sent you. We also ask the service we use to check reading quality to delete its copies of your readings. Unused credits and plans are not refunded automatically — ask us before you delete.

If you paid us, we keep a record of each payment you made — the amount, currency, date, payment reference and any note on it (for payments made before 2026, the amount and date) — together with your name, email address, the countries you signed up and last signed in from, and the date you joined, because tax law requires a record of every sale, for up to 8 years. The same goes for any referral reward we already paid you. We also keep: records of checkouts you started or that failed, without your email; a friend's record of a reward they earned from your purchase; and records of actions our team took on your account, with any notes about you removed. When we keep a record of your payments, all of these can be linked back to it (a checkout that became a payment carries the same payment reference). If no money ever passed between us, none of these records names you. (Accounts from our 2025 service count as paying if they have any money record at all, because those older records do not say whether a payment was made.) Anonymous records of page visits stay; any that held your email are deleted, and the rest no longer point to you. Our payment processors (Stripe and Cashfree) keep their own records of your payments under their own legal duties, and our email provider keeps copies of delivered emails for a short time.

If you received our free welcome credit, we keep a one-way code made from your email address, and one made from your birth details if you asked for an In-depth Answer (not in Astro Live), so the free credit cannot be claimed again by deleting and re-joining. The codes are not your address or details, and we use them only for that check. They are deleted 12 months after your account is deleted. We may keep them because we have a legitimate interest in stopping misuse of a free offer.

6. Third-Party Links

Our sanctuary may contain links to other global destinations. BNN Astrosage is not responsible for the privacy practices followed by external entities. We encourage you to review their policies independently.

7. Admin Review for Support & Refunds

BNN Astrosage administrators may review your chat conversations and your In-depth Answer questions when materially needed — for example, when you submit a refund request from within the chat interface, when troubleshooting a technical issue you have raised with support, or when periodically auditing answer quality. Our legal basis for this processing is our legitimate interest in providing reliable customer support together with the performance of the service contract with you. Access is strictly limited to authorised staff and is exercised only to the extent needed for the specific support task at hand.

Every administrator decision that affects your account — granting a refund, denying a refund, or adjusting your credit balance — is recorded in an append-only audit log retained for the operational lifetime of your account. When your account is deleted, audit entries referencing it are anonymised — at once if you delete it yourself, and within 30 days if you ask us to delete it. If we keep a record of your payments (section 5), they stay linked to it for as long as we keep it.

Your rights. You may request a copy of audit entries that reference your account by emailing support@bnnastrosage.com with the subject line “Audit request”. You may withdraw consent for chat data storage at any time by emailing the same address with the subject line “Withdraw chat consent” — your chat history will be deleted within 30 days. If you reside in the United Kingdom, the European Economic Area, India, or any other jurisdiction with a data-protection supervisory authority, you also have the right to lodge a complaint with that authority — for example, the UK Information Commissioner's Office (ico.org.uk) or the India Data Protection Board under the DPDP Act, 2023.

8. YouTube Creators We May Contact

This section is about YouTube creators, not about our customers. We look for creators on YouTube whose audiences might enjoy what we do, so that we can invite them to work with us. To do that we use YouTube API Services, which let us read information that is already public on YouTube.

What we keep

• The channel's name, handle and YouTube channel ID, the country the channel lists, the category and topics YouTube files the channel and its recent videos under, and the language those videos declare.
• The channel's public subscriber count, and public facts about recent videos: their views, likes and comments, when they were posted and how long they are, and whether YouTube marks the channel as made for children.
• Simple figures we work out from those facts — for example, the typical number of views — and our own notes: whether the channel suits us, why or why not, and a priority score.
• Which astrology words appear in the channel's videos or in the comment sample below (the words only, never the comments).
• The title and link of one recent video, so a message can mention it, and how we found the channel (a search topic, or the ID of another channel that featured it).
• A business email address only if the creator published it — in the channel description, or repeated under their own videos — including one written in a disguised form such as “name [at] gmail [dot] com”. We do not look for or guess any other address. We check, through the internet's public address book, that the address's domain can receive mail; no email is sent to do this.
• Links to the creator's own public profiles that they published the same way — for example Instagram, TikTok, X, Facebook or a link page — so a person can message them there by hand.
• A phone or WhatsApp number only if the creator published it as a way to reach them — as a WhatsApp link, or written next to a word such as “call”, “text”, “phone”, “WhatsApp” or “for business enquiries”. A number that appears with no such word is not collected. A person may call, text or send one WhatsApp message by hand; we never call, text or message anyone automatically.
• If a creator links an Instagram business or creator account, its public bio, website link, follower count, and the like and comment counts of recent posts, read through Instagram's official tools for businesses. We use this to confirm the account belongs to the same creator, and to find business contact details they published there. We never post, follow or send messages through these tools.
• Our own record of contacting a creator: which contact we used, a copy of the email we sent, whether they replied, and a short note. If a creator writes that they do not want unsolicited messages, we mark their contacts “do not use”.
• Our emails to a creator (the first email and a short follow-up) are drafted with the help of an AI writing service (Anthropic), which also translates an email in another language back into English so a person can check it. It receives only the channel's public name, the title and topic of a recent video, the country, the language of the videos and where we found the address (for example “your YouTube channel”) — never the creator's email address. A person reads every email and sends it by hand; we never send these emails automatically.
• So that we never start a new conversation with an address we already wrote to, or with one that asked us to stop — even when two channels share one inbox — we keep a scrambled code of each address we wrote to or that asked us to stop. It is not the address itself; we use it only to check, before writing to an address, whether it is on that list.

We read a small sample of public comments to check that an audience looks real. We do not save comment text or the names of people who commented.

How long we keep it

Never longer than 30 days. We either refresh the information from YouTube before then, or delete it. The same applies to any list we copy it into to contact creators — unless the creator has written back to us, because a reply is their own message to us, not information from YouTube. Information from Instagram follows the same schedule. Our own record of a contact we made (its status and our note) is kept, but the address itself is removed once it has not appeared on the creator's page for 28 days, unless they wrote back. The scrambled code described above is kept for good, because its only job is to make sure we never write to that address again.

Why, and what we never do

We use this only to decide which creators to invite to work with us. Our legal basis is our legitimate interest in finding partners for our business. We do not sell this information, and we do not share it with anyone else except the AI writing service named above, which drafts our emails. Any message we send will tell you how to ask us to stop.

Removing your channel

If you are a creator and want your channel removed, email support@bnnastrosage.com with the subject line “Remove my channel” and include your channel link. Within 7 days we will delete what we hold about you and add your channel to a do-not-contact list. That list keeps only your channel ID, so that we never collect or contact you again.

YouTube and Google

Because we use YouTube API Services, the YouTube Terms of Service and the Google Privacy Policy also apply to that information. Questions about this section can go to support@bnnastrosage.com.